These terms apply when you use our website, download something free from us, or buy anything from Steph Does Systems. Buying means you accept them, so please read them before you pay.

Steph Does Systems is a sole trader business run by Stephanie Bartram, ABN 93 243 679 794, based in South West Rocks, New South Wales, Australia. In these terms, “we” and “us” mean Steph Does Systems, and “you” means the person or business using the website or buying from us.

1. Which terms apply

These terms cover everything we offer. Some work also comes with its own paperwork:

If you have accepted a written proposal, or signed a services agreement with us, that document wins wherever it says something different to these terms.
If an offer page or a checkout page says something specific about that offer, that wins over these terms for that offer.
Everything else is covered here.

2. What we offer

We help small businesses set up AI and business systems. What we offer changes over time, and the website shows what is available now. It may include:

Strategy Sessions. A paid session on your biggest bottleneck, with a plan, next steps, a recording and a transcript.
AI setup. An AI system set up with you and built around your business, including an intake, the build, and time together getting it running.
Projects. Larger pieces of work, scoped and quoted in a written proposal.
Ongoing work. Support, hourly work or a monthly arrangement, as set out in a proposal or agreement.
Workshops, training and events. In person or online.
Courses, memberships and programs. Online learning, group programs or a membership, if and when we offer them.
Free resources. Free courses, tools, calculators, templates, guides and emails.

The price and what is included are shown on the website, at checkout or in your proposal.

3. Prices and GST

All prices are in Australian dollars.

Steph Does Systems is not currently registered for GST, so no GST is charged.

If we become registered for GST:

we will tell you in writing before it affects anything you pay for;
prices for new purchases will show whether GST is included; and
for ongoing work or work billed in stages, GST will be added to amounts for work done from the date our registration takes effect.

4. Booking and payment

For fixed-price services, you pay in full before the work starts, through our payment provider (currently Stripe). Your booking is confirmed once payment clears and you have returned any intake form.

For projects and ongoing work, we invoice as set out in your proposal or agreement. Unless it says otherwise, invoices are due within 7 days.

If an invoice is overdue, we will remind you first. If it stays unpaid, we may pause work until it is paid.

For memberships or anything billed on a repeat basis, you will be charged at the start of each billing period until you cancel.

5. What you need to do

For us to do good work, you need to:

complete any intake form before your session or build;
turn up at the scheduled time;
give us the information, access and decisions the work depends on, when we need them; and
tell us about anything in your business that we need to handle carefully, such as health information, other people’s personal information, or anything your industry has rules about.

If what we need does not arrive, the work may take longer or may not be able to go ahead.

Some of what we build runs on tools you pay for yourself, such as your own AI subscription. Those costs are paid by you directly to the provider and are not included in our price unless we say so.

6. Access to your systems and logins

Some work needs us to get into your software, such as your email, files, accounts or booking system.

Where the software allows it, please invite us as a user rather than sharing your own password.
Where you do share a login with us, we keep it private, store it securely, and use it only for the work you have asked us to do.
You stay the owner of your accounts. You can remove our access at any time.
When the work finishes, we give access back and ask you to remove us or change the password.
You are responsible for your own accounts, including backups, and for paying your own subscriptions.

7. Recordings

We record and transcribe Strategy Sessions and some other meetings so you have a record and so we can stay present in the conversation. We will tell you before we start recording, and you can ask us not to record.

Please let us know before the session if you plan to talk about another person in detail, such as a staff member or a customer.

8. How we use AI in our work

We use AI tools in our own work for research, drafting, editing, building, testing and admin. This is how we work, and it is part of what you are paying for.

A person checks everything. Everything we hand you is reviewed, checked and approved by Steph first. Any fact, number, quote or calculation in it has been checked against the source.
Your information. We do not put your confidential information, or information that identifies one of your staff or customers, into an AI tool without your consent. Buying an AI setup, or accepting a proposal for a build, is your consent to us using your business information in the AI tools needed to do that work, whether that is in your own AI account or in ours while we build and test. Where we can, we remove names and identifying details first.
Training is off. On the AI accounts we use for client work, training on your material is switched off.
Health and other sensitive information. If your business holds health information or other sensitive information, we only work with it where you have told us in writing, where the work needs it, and using only as much as the work needs. We do not use it for anything else, and we remove our copies when the work ends.
No decisions about people. We do not use AI to make decisions about people, such as who gets hired, paid, approved or refused. If we build you a system that touches decisions like that, a person in your business makes the decision.
You can say no. You can ask us not to use AI tools on your work, or on part of it, at any time. If that changes how long the work takes, we will tell you before we start and agree any change to the price with you first.
AI can be wrong. Anything an AI system produces should be checked by a person before it is relied on, especially anything that goes to a customer, anything financial and anything legal.

Our Privacy Policy explains how we handle personal information, including in AI tools. Our AI Use Policy sets out where we use AI, where we do not, what we will never use it for, and the register of AI tools we use.

9. Rescheduling and cancelling

Life happens, and we would rather move a session than have you sit through one at the wrong moment.

Sessions.Move your booking as often as you genuinely need, as long as you give at least 24 hours’ notice. After the second move we will talk about whether the timing is right at all.
Missed sessions. If you miss a session without telling us, we will hold what you have paid and offer you one more time. If that one is missed too, the session counts as delivered.
Workshops and events. You can send someone else in your place at any time. Tell us at least 7 days before the event and we will give you a full refund. After that, we will offer you a spot at a later event if there is one.
Memberships and repeat payments. Cancel any time. Your access keeps going until the end of the period you have already paid for, and you will not be charged again.
Projects and ongoing work.Either of us can end ongoing work with 14 days’ written notice, unless your proposal or agreement says otherwise. You pay for work done up to the end date. Anything you have paid for in advance and we have not started is refunded.
If we need to cancel or reschedule, we will offer you a new time as soon as we can, or a full refund if nothing suits.

10. Refunds and your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if a service is not supplied with due care and skill, is not fit for the purpose you told us about, or is not delivered within a reasonable time. For a major failure you can cancel and get a refund, or ask for compensation for the drop in value. For a problem that is not major, we are entitled to fix it within a reasonable time.

You can also change your mind before we start, and get all of your money back.

For a Strategy Session, that means any time up to 24 hours before we are due to meet.
For an AI setup, that means any time before we begin building.
For a paid course or digital product, that means within 7 days of buying, as long as you have not worked through more than a quarter of it.

Email us and the refund is processed. No reason needed.

Once the work has been done, we do not refund because you changed your mind, because you did not use what was delivered, or because your circumstances changed. If something is not working for you, tell us first, because most problems can be fixed.

Recordings, transcripts, written plans, files and anything built for you count as delivered as soon as we give them to you.

11. What we do not promise

We do not guarantee any particular business result, revenue figure or amount of time saved. What you get out of the work depends on your business and what you do with it.

The systems we build sit on other companies’ platforms that we do not control. If one of those platforms changes its pricing, features or terms, has an outage, or stops operating, that is outside our control.

The information on our website, in our emails, courses, workshops, videos and social media is general information about using AI and systems in a business. It is not legal, financial, tax or other professional advice for your situation.

12. After we hand it over

Once a system is running in your business, how it is used is up to you. You are responsible for what your business does with it and with what it produces.

We are not responsible for problems caused by changes made to a system after we hand it over, unless we made them, or by using it for something it was not built for.

If your business has legal duties about the information it holds, such as under the Privacy Act, those duties stay yours. We will follow your reasonable instructions to help you meet them while we are working for you.

13. Confidentiality

What you tell us about your business stays private. We will not share it with anyone except the providers we need to do the work, and we will not use it as a public example without asking you first.

This does not stop either of us sharing something that is already public, or that the law requires us to share.

The same applies the other way. Our templates, prompts, frameworks and materials are ours, and they are for your business, not for passing on.

14. Who owns what

What is yours. You own your business information, your content, and the finished work we make for you once it is paid for in full.

Where AI was involved. Using AI in our work does not change what you own. Where something was made with AI help and it is not clear that copyright applies to it, we give you a permanent, unrestricted licence to use it in your business instead. Either way, you can use it, change it, and keep it if we stop working together.

What stays ours. We keep ownership of our own methods, templates, frameworks, prompts, skills, courses and teaching materials, including the ones we set up inside your business. You have a licence to use them inside your own business for as long as you like.

You agree not to:

resell, publish or share them, or use them to deliver the same kind of service to someone else;
pull them apart to copy the method behind them; or
put them into an AI tool to train it, or to build something similar.

This keeps applying after we stop working together.

Your material. When you give us content, logos, photos or information to use, you confirm you have the right to let us use it for the work.

15. Showing our work

We will only name you, share your results, use your logo or publish a testimonial from you if you say yes first. You can change your mind at any time, and we will take it down from anything we control.

16. Who does the work

Steph Does Systems is a one-person business, and Steph does the work. If we ever bring someone in to help on your work, we will tell you first. They will be bound in writing to the same confidentiality, privacy and AI rules as us, and we stay responsible for their work.

17. Free resources, courses and communities

Free resources are given as they are. We keep them as accurate as we can, but they are general information, and you use them at your own choice. Signing up for a free resource adds you to our email list. You can unsubscribe at any time.

Courses and online programs are for the person who bought them. Please do not share your login or copy the material for others.

Online communities and group programs. Be respectful, keep what other members share private, and do not sell to other members unless they ask. We can remove anyone who does not follow these rules. If we remove you for breaking them, we do not refund.

Links.Our website and emails may link to other businesses’ websites and tools. We are not responsible for them. If we ever earn a commission from a link, we will say so where the link appears.

18. Liability

Nothing in these terms limits your rights under the Australian Consumer Law.

Where the law allows:

if we fail to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again;
our total liability for anything connected to a one-off purchase is limited to the amount you paid for it;
our total liability for anything connected to ongoing work is limited to the fees you paid us in the 3 months before the problem happened; and
neither of us is liable to the other for indirect or consequential loss, such as lost profits or lost business opportunities.

These limits do not apply to loss caused by fraud, or to either of us deliberately breaching confidentiality.

19. Things outside our control

If something outside either of our control stops us from doing what we agreed, such as a natural disaster, flood, fire, a major outage or serious illness, we will tell you as soon as we can and agree a new time. If it cannot be done within a reasonable time, either of us can cancel and you get back what you have paid for work not yet done.

20. If something goes wrong

Please talk to us first. Email hello@stephdoessystems.com and tell us what has happened. We will reply within 5 business days and work with you to sort it out.

If we cannot sort it out between us within 30 days, either of us can suggest mediation with an independent mediator before going to court. This does not stop either of us seeking urgent help from a court, and it does not affect your consumer rights.

21. Changes to these terms

We may update these terms. The version that applies to a purchase is the one published on the day you paid. For ongoing work or memberships, we will give you at least 14 days’ notice by email of any change that affects you. The date at the top shows when this version was published.

22. General

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction.
If part of these terms cannot be enforced, the rest still applies.
We can send notices to you by email, and you can send them to us at hello@stephdoessystems.com.

Contact

Stephanie Bartram, trading as Steph Does Systems
ABN 93 243 679 794
South West Rocks NSW 2431, Australia
hello@stephdoessystems.com

Terms and Conditions